Payment Security

PURGO. Exactly that, on every charge and every refund.

It will not read "Purgo Studio" and it will not read the name of the company that operates the store. If you are looking at a charge you do not recognise, that line and the amount are enough for us to find your order — email hello@purgostudio.com with both.

Card details are entered into fields hosted by our payment provider and are transmitted directly to them. They are never sent to this website's servers, never written to our logs, and never stored by us in any form.

What we receive back is the last four digits, the card brand, the issuing country and a token. That is enough to match a refund to a charge and is not enough to make a charge.

The connection is TLS 1.2 or better with 256-bit encryption, enforced site-wide. There is no unencrypted version of this site to land on.

Some cards will ask you to confirm the payment with your bank — a code, an app prompt, or a push notification. That is 3-D Secure, it is your bank's check rather than ours, and it happens inside the checkout without leaving the page.

We do not choose which cards get asked. If the check fails, no charge is made and nothing is held.

Orders are screened automatically before they are accepted. An order that does not pass is declined at checkout and no money moves.

We do not use the details you enter here for anything except taking payment for this order and preventing fraud on it.

Contact us before your bank. Email hello@purgostudio.com or call XXXXXXXXXX during Monday–Friday, 9:00am–5:00pm MST. We can identify the order and refund it the same day.

A dispute raised with your bank takes weeks to resolve and we would rather just refund you.